Returns & Exchanges
RETURNS
If the items are valid for return, please let us know so we can send you a return label. The total amount of the refund will not include the shipping fee and the return label fee will be deducted from the total refund amount. The cost of the return label is based on the item's weight and your ship-from location.
Once received, please allow us up to 5-7 business days to review your items and issue the refund.
EXCHANGES
Please provide the name of the item, color, and size that you would like to have in exchange of your original order.
We'll send you an invoice to pay the shipping fee of the new item, return label of the original item, and price difference (if there's any). Once settled, you'll receive an email confirming your exchange order. Order processing will take up to 5 business days and you'll get the tracking number once it has shipped.
The exchange order will only be processed once the invoice has been paid.
Note: The return label is only "first class priority" so please do not use a box for "priority mail" to avoid extra charges.