FAQ

Customer Service

Customer Service Email ➡️ support@shieldrepublic.com

How long does it take to receive my order?

Our ready to ship items ship in 1-3 business days while made to order items ship in 3-5. Actual shipping may take around 7-10 business days depending on your location 🚚 Decals take 2-3 weeks to be delivered from the ship date.

You’ll receive the shipping confirmation once it’s ready to ship. Please check your spam or junk folder to be sure.

*Please use an active email address so you will receive updates regarding your order.

Do you ship outside of the United States?

Yes, we ship internationally! The shipping fee of international orders is different from the shipping fee of US orders.

How does your sizing run?

Our shirts are unisex and they are true to size. You can check our size chart here ➡️ https://www.shieldrepublic.com/pages/size-chart

I received a damaged/incorrect item. What should I do?

If you received an incorrect or damaged item, or if you’re missing an item, contact our customer service team at support@shieldrepublic.com within 3 business days of receipt for further assistance. Kindly provide photos of the item(s) you received as proof.

Do you offer refunds?

We understand that ordering online can be difficult. If you are not 100% satisfied with your purchase, you can return the product and get a refund or exchange the product for another one. Contact customer service at support@shieldrepublic.com for assistance.

You can read more about our return and exchange policy here, https://www.shieldrepublic.com/pages/refund-policy

Can I return my order for exchange?

Yes, you can return your order and exchange it for a different item as long as the original item is unworn and unwashed. To confirm your exchange, you will need to pay the return label fee, shipping fee of the new item, and price difference if there’s any. Once paid, the exchange order will be confirmed and will be processed in 1-5 business days.

You can read more about our exchange policy here, https://www.shieldrepublic.com/pages/refund-policy

Who pays for shipping on items for return?

For returns that are customer-initiated, we’ll provide you with a prepaid return label which will be deducted from your total refund amount. If you prefer to use your own label, just let us know and kindly provide us the tracking number so we can monitor it from our end.

For returns due to incorrect or damaged items, we’ll provide the return label free of charge. Please email our customer service team at support@shieldrepublic.com if you have any questions and we will assist you in whatever way possible!

*Please note that the items must be unworn and unwashed. If signs of wash or wear are visible, we cannot accept the item.

How can I have my picture featured on your Social Media Pages?

Displaying happy customers enjoying our designs is our favorite part here at the Shield Republic. If you email support@shieldrepublic.com or inbox our Facebook/Instagram page, we will make sure to post it to the site.

Wholesale Inquiries

Wholesale Email ➡️ support@shieldrepublic.com

Do you offer Wholesale?

Yes! To qualify for a wholesale discount, you must meet a certain tier which has a Minimum Purchase Amount based on retail price. This is before shipping and taxes.

Would it be smart to carry Shield Republic products in our shop or store?

Absolutely! 😉💯✔️